Define positions and departments.
02 / Structure / ORBIT FEATURES
Organization management for reporting teams
Orbit connects departments, positions, teams, and reporting relationships so a call center or BPO can see who belongs where. The organization chart makes the structure visible; assignment controls keep it current as responsibilities change.
AN EXAMPLE WORKFLOW
What this looks like in Orbit
When a team gains a new supervisor, an administrator can assign the supervisor, review team details, and reassign members. The organization chart then gives the operation a shared view of the reporting structure.
THE WORKFLOW
How it works in Orbit.
Assign department heads, team leaders, supervisors, and members.
Review the organization chart and reassign team members as responsibilities change.
REAL PRODUCT SCREENS
Inspect the work, screen by screen.
Actual Orbit interface with fictional example data. Select the product tour to inspect every capture at full size.
CONNECTED WORK
Where this workflow goes next
Reporting relationships matter beyond the chart: direct managers see their team’s leave approvals and performance context. Employee profiles carry each person’s organizational placement.
CURRENT PRODUCT SCOPE
What to expect
The chart describes people and reporting lines. It is not a capacity forecast or live call-routing map.
THE ANSWERS
What Orbit does, in plain language.
Does Orbit show an organization chart?
Yes. It displays the organization and its reporting structure.
Can a team have a leader and supervisor?
Orbit supports team leadership assignments, including leaders and supervisors, alongside department heads and members.
Why do reporting lines matter for leave?
Leave approval access follows the linked direct reporting relationship, so a manager reviews requests from their own team.
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