Create a recurring weekly schedule.
03 / Planning / ORBIT FEATURES
Shift scheduling for call center teams
Orbit lets managers set recurring weekly shifts with effective dates and planned breaks. Team schedules provide a planning view, while each employee can check the shifts assigned to them.
AN EXAMPLE WORKFLOW
What this looks like in Orbit
For a new weekly pattern, an administrator chooses the active date range, adds daily start and end times, and sets breaks. The editor checks for overlapping shift times. Employees can then see their assigned schedule.
THE WORKFLOW
How it works in Orbit.
Set daily shift times and breaks with overlap checks.
Review team schedules and each employee’s assigned shifts.
REAL PRODUCT SCREENS
Inspect the work, screen by screen.
Actual Orbit interface with fictional example data. Select the product tour to inspect every capture at full size.
CONNECTED WORK
Where this workflow goes next
Scheduled work gives context to clock-in and clock-out records. Attendance history and time-based performance measures use the working day captured by the schedule and attendance modules.
CURRENT PRODUCT SCOPE
What to expect
Orbit schedules people and breaks. It does not forecast contact volume or automatically generate staffing requirements.
THE ANSWERS
What Orbit does, in plain language.
Can schedules take effect on a future date?
Yes. Weekly schedules include effective dates.
Can one day contain more than one shift?
Yes. Orbit supports multiple shifts in a day and checks for overlap in the schedule editor.
Does Orbit predict how many agents are needed?
No. Demand forecasting and automatic staffing recommendations are outside the current scheduling workflow.
UNDERSTAND THE CALCULATION
How Orbit calculates production hours and adherenceA source-grounded explanation of Orbit login hours, break deductions, production hours, and break-based schedule adherence for call center teams.
READY TO EXPLORE?
Bring the working day into view.
Walk through real screens from an illustrative Orbit workspace.
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