Define the KPIs and scoring bands for a position.
06 / Performance / ORBIT FEATURES
Performance and incentives with visible calculations
Orbit makes the measures behind a performance score inspectable. Administrators configure KPI definitions, position-specific weights, scoring bands, and incentive caps; managers review team results and employees see their own performance.
AN EXAMPLE WORKFLOW
What this looks like in Orbit
A position template assigns weighted KPIs. Attendance records provide production hours, adherence, and dependability where applicable; an authorized user can enter manual KPI values. The resulting view shows measure breakdowns and the incentive calculation.
THE WORKFLOW
How it works in Orbit.
Review automatic time-based measures and record manual values.
Inspect evidence and the resulting incentive calculation.
REAL PRODUCT SCREENS
Inspect the work, screen by screen.
Actual Orbit interface with fictional example data. Select the product tour to inspect every capture at full size.
CONNECTED WORK
Where this workflow goes next
Recorded time supplies several KPI inputs. The calculated incentive component can then appear in monthly payroll review, subject to the configured position rules.
CURRENT PRODUCT SCOPE
What to expect
Manual KPI input is available, but Orbit does not automatically score call quality or ingest telephony metrics.
THE ANSWERS
What Orbit does, in plain language.
Which measures come from attendance data?
Orbit calculates production hours, schedule adherence, and dependability from relevant attendance, break, leave, and schedule records.
Can different positions use different KPI weights?
Yes. Templates can assign position-specific weights, scoring bands, and incentive caps.
Is quality assurance scored automatically?
No. The current product supports manual KPI values; it does not automatically grade calls.
UNDERSTAND THE CALCULATION
How Orbit calculates production hours and adherenceA source-grounded explanation of Orbit login hours, break deductions, production hours, and break-based schedule adherence for call center teams.
UNDERSTAND THE CALCULATION
How KPI incentives reach the monthly payroll reviewFollow Orbit’s position-based KPI scores, incentive qualification and proration, unpaid-leave deduction, monthly payroll record, and paid salary slip.
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Walk through real screens from an illustrative Orbit workspace.
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